About the Company

Urban Sports Club offers flexible sports and wellness memberships, providing access to thousands of fitness studios, gyms, swimming pools, and wellness centers across Europe. With a focus on variety and convenience, members can choose from activities like yoga, climbing, team sports, and spa treatments—all under one membership. The company supports an active lifestyle through a strong community and a commitment to workplace well-being.

About the Role

A business support-focused professional with experience in optimizing CRM systems is needed to join the team in Berlin or Valencia. This role involves managing and customizing Salesforce to match business needs, ensuring smooth operations and long-term scalability. Success in this position requires technical knowledge combined with a support-oriented mindset to improve process efficiency, standardize solutions, and reduce costs using Salesforce tools. Collaboration with Sales Acquisition, Customer Success, Partner Management, Product Development, and Business Analytics teams will be key to keeping the CRM system effective and widely adopted.

Responsibilities:

Serve as a primary contact for Salesforce-related technical topics, working alongside business and technical teams.
Maintain CRM functionality, automation, and customization while adjusting to business changes.
Provide Level 2 system administration support, including managing user permissions, custom objects, workflows, and field configurations.
Work closely with business operations teams that handle first-level support.
Develop and manage workflow rules, data validation processes, and approval mechanisms.
Troubleshoot issues, resolve bugs, and support user adoption efforts.
Implement and oversee integrations with third-party applications, plugins, and additional tools, including automation beyond the CRM.
Ensure timely deployment of new system features and coordinate with external vendors as needed.
Support process improvements by developing scalable approaches.
Maintain technical documentation for CRM configurations.
Identify roadblocks and process gaps to ensure smooth system operations.
Communicate updates on system changes and upcoming features to help prevent potential issues.

Requirements:

At least two years of experience as a CRM Administrator or CRM Support Manager working with Salesforce, covering sales acquisition and customer success functions.
Strong understanding of Salesforce settings and capabilities, including Sales Cloud CRM and Salesforce CPQ.
Experience managing and configuring a CRM system for 100+ users, including workflows, permissions, and custom objects.
Interest and experience in automating business processes with CRM and other tools.
Experience supporting integrations between Salesforce and other systems such as ERP, marketing CRM, in-house tech solutions, and custom APIs.
Ability to translate business needs into structured CRM workflows and processes.
Strong documentation skills to ensure records remain accurate and up to date.
Ability to work across multiple teams while managing competing priorities.
Flexible and adaptable in a fast-paced work environment.
Proactive approach to learning new technologies and improving existing setups.
A positive attitude when working with cross-functional teams, vendors, and stakeholders.

Benefits:

Urban Sports Club L Pro Membership + Friends and Family Discount.
Flexible Work Model with a hybrid setup.
Extended Remote Work Options, including up to 120 days within the EU, UK, and Switzerland, plus 30 days outside the EU.
WorkOUT Life Balance with 30 paid vacation days, two additional days for volunteering, and access to mental health support via Open Up.
Personal Development Budget of €1,000 per year, along with internal training and language classes (German and English).
Engaging Team Culture with company events, wellness initiatives, and a supportive work environment.

Explore the complete job description by visiting the official website provided:

Apply Now

Comments are closed.

Salesforce Administrator