Top Customer Service Salesforce Apps and Solutions

Introduction to the Customer Service Salesforce Solutions

Salesforce, a customer relationship management (CRM) leader, continues to transform customer service with its extensive range of applications. Right now, in 2025, Salesforce’s suite of customer service apps has expanded significantly. These tools are designed to boost customer engagement, streamline support processes, and improve data management. The integration of advanced technologies like AI and automation drives this evolution, aligning with the industry’s shift towards more efficient and personalized customer service experiences​​​.

These applications, as well as Analytics Salesforce Apps available on the Salesforce AppExchange, include tools for everything from field service and call center operations to real-time video support, AI-powered search, and secure e-signatures. Whether you’re looking to automate support workflows, personalize customer journeys, or manage large service teams across different channels, there’s a solution built for it. Many of these customer support Salesforce apps are designed for quick setup and easy use, making it possible to scale service without overcomplicating your stack.

When we selected the Top 14 Customer Service Salesforce Apps and Solutions, we used a mix of solid data, including user reviews and app ratings, along with a judgment call on how well each app fits its intended use. Our goal? To give you a diverse selection that solves a range of problems, not just those that do similar things well. We also aimed to highlight creators from big businesses to small firms, showing the full spectrum of innovation.

In this article, we delve into the top 14 Customer Service Salesforce apps of 2025. Whether you are looking to enhance customer interactions with tools like DaVinci, Kixie, and Pendula, manage remote support through Blitzz, streamline compliance with AgentSync, or optimize field operations using FieldBuddy, SERVICE 1, or FieldAx, this guide covers a wide mix of customer support Salesforce solutions to help you choose the best fit for your team.

Our List of Customer Service Salesforce Apps 2025

Customer Service applications on Salesforce’s AppExchange are designed to enhance the capabilities of Salesforce in managing customer interactions and improving the quality of service provided. These tools integrate with Salesforce to streamline processes such as call center management, electronic signature collection, and real-time customer support, ensuring a seamless experience for both agents and customers.

These applications often include functionalities like CTI (Computer Telephony Integration), IVR (Interactive Voice Response), analytics, electronic signatures, and remote assistance technologies such as co-browsing and video calls. The goal is to provide more effective communication channels, increase efficiency in response times, and deliver personalized customer service that can lead to improved customer satisfaction and loyalty.

How We Selected These Top Salesforce Apps for Customer Service

With hundreds of customer service apps available on the Salesforce AppExchange, narrowing the list down to just 14 wasn’t simple. These apps vary in purpose, some are built for field service management, others focus on real-time agent assistance, remote support, or automation of communication workflows. So, how did we choose?

We looked at each app through a practical lens, thinking about what really helps service teams deliver better, faster, and more personalized support. Here are the key factors we used:

Built for Salesforce, Not Bolted On
Every app in this list works natively or integrates directly with Salesforce. This means no awkward interfaces, less synchronization issues, and better usability for teams already working in CRM. Whether it’s CTI tools like Kixie or field apps like FieldBuddy and FieldAx, seamless Salesforce integration was a must.

High Ratings and Real-World Feedback
We prioritized apps with strong user ratings and reviews. These reflect actual experience, showing how each solution performs across different industries and team sizes. Tools like Pendula and DaVinci consistently get praise for their flexibility and impact on daily workflows.

AI, Automation, and Agent Support
AI is no longer optional. From SearchUnify’s intelligent search to Service1 Newton’s smart assistant, we gave preference to apps that automate time-consuming tasks, assist agents with decision-making, or improve routing and reporting through machine learning.

Customization and Scalability
Every team works a little differently, so flexibility matters. Many of the apps here offer configurable workflows, role-based controls, or modular features, so you can grow without outgrowing your tools.

Security and Compliance
Security is always part of the conversation. Oodrive Sign, for example, stands out with eIDAS and GDPR compliance and European hosting. All apps listed meet Salesforce’s security standards, so you’re not trading speed for risk.

Together, these factors helped us choose a diverse, balanced list of customer service Salesforce apps that can handle everything from high-volume call centers to complex field service operations.

Now, let’s continue with Customer Service applications:

#1 E-Signatures for Salesforce | Salesforce Digital Signatures

Titan’s E-Signatures for Salesforce makes collecting digital signatures simple and secure. Designed to provide solutions for everyone, whether you’re tech-savvy or not, Titan apps always feature no-code setups. This tool ensures that signing documents is a breeze across Classic, Lightning, and the Salesforce Mobile App. Plus, Titan Sign integrates seamlessly with Titan Docs, eliminating the need for separate tools for signing and document generation.

Easy Initiation from Anywhere: Start the signing process from any custom or standard object in Salesforce. It integrates smoothly with Salesforce Flow, so you can kick off the signing process automatically, without needing to manually intervene. Plus, the signing component can be embedded in any Salesforce asset for maximum convenience.

Versatile Templates and Documents: Use any dynamic template or document you prefer. This flexibility ensures that your signing processes can adapt to a variety of business needs.

Flexible Signer Options: Include as many signers as needed, with dynamic adjustments based on real-time Salesforce data and business rules.

Real-Time Identity Verification: Verify signers in real-time with advanced security features like facial recognition. This ensures every signature’s authenticity with top-notch verification technology.

Robust Document Security: Protect your documents with multiple layers of security, including two-factor authentication (2FA), facial recognition, and single sign-on (SSO). Titan’s solution meets industry standards like HIPAA, SOC 2, and 21 CFR Part 11, so you know your data is safe.

Comprehensive Tracking: Keep an eye on the entire signing journey within Salesforce. You can see when a document was opened, by whom, who signed it, and when, thanks to a detailed tracking log.

Automatic Updates: As soon as a document is signed, Salesforce records are automatically updated. This means your data stays accurate and current without any extra effort.

Personalized Signing Journeys: Use conditional logic to create personalized signing experiences tailored to specific business requirements, enhancing the user experience.

Additional Features:

• Bulk Signing: Quickly close large deals by merging templates and sending multiple documents in one email.
• Flexible Storage: Save signed documents directly in Salesforce or on external platforms like Google Drive, OneDrive, SharePoint, Box, and Dropbox.
• User-Friendly Dashboards and Reports: Track the entire signing process with easy-to-use dashboards and reports within Salesforce.
• No-Code Setup: Set up and customize the solution with a no-code, drag-and-drop interface, making it accessible even for those without technical skills.

Titan’s E-Signatures for Salesforce offers a complete, secure, and user-friendly solution for all your digital signing needs, ensuring a seamless and efficient experience throughout your Salesforce environment.

Price: Contact Titan for details. Discounts are available for nonprofits.

Rating: 5 (4+ reviews) ⭐⭐⭐⭐⭐

Link: E-Signatures for Salesforce | Salesforce Digital Signatures

#2 Astonous | Multi-Carrier Shipping App – FedEx, UPS, USPS, DHL, and more

Functionality: Provides a comprehensive shipping solution within Salesforce, facilitating label creation, shipment tracking, rate comparison, and returns management. Streamline your shipping operations with a fully integrated Salesforce Shipping App. 

This comprehensive platform enables you to create shipping labels, track parcels, compare carrier rates, schedule pickups, and handle returns—all from one convenient location. Enhance both efficiency and customer satisfaction with these features:

Shipping Label Creation and Rate Comparison:

• Easily generate shipping labels for carriers like FedEx, UPS, and USPS directly from any Salesforce object such as Accounts, Opportunities, or Orders.
• Quickly calculate shipping rates across different carriers.
• Auto-populate shipment details to expedite the process.

Shipment Tracking and Pickups Automation:

• Incorporate a drag-and-drop tracking component for instant access to real-time tracking information.
• Automate the tracking of shipments to keep tabs on delivery progress.
• Provide real-time shipment updates directly to Salesforce community users, including customers and partners.
• Conveniently schedule pickups right from the app.

Key Features: Support for major carriers, schedule pickups, manage returns

Price: $200 USD/company/month. Free trial available for 30 days. Discounts are available for nonprofits.

Rating: 5 (52+ reviews) ⭐⭐⭐⭐⭐

Link: Astonous | Multi-Carrier Shipping App – FedEx, UPS, USPS, DHL, and more

#3 AgentSync – Producer & Compliance Management

Functionality: AgentSync helps insurance service teams manage producer compliance more efficiently. Built on Salesforce, it simplifies onboarding, licensing, and regulatory tasks by automating processes that usually take a lot of time and effort. It’s especially useful for call centers and support teams working with insurance agents or brokers.

Industry-leading partnership: AgentSync brings together top players in insurance tech, promising solid product development, reliable service, and ongoing platform support.

Seamless Salesforce integration: Since it’s built directly on Salesforce, the app allows smooth data movement both ways, reducing friction in managing records and compliance data.

Single compliance hub: You get a full end-to-end solution to track and manage producer licensing, onboarding, and regulatory requirements—all from one place.

Speedy onboarding: It shortens the time it takes to get producers up and running, which helps service teams move faster and reduce wait times.

Automated licensing: The app helps automate licensing workflows, making it easier to stay compliant without manual checks or delays.

Secure infrastructure: AgentSync runs on Salesforce’s trusted and secure platform, helping protect sensitive licensing and producer data.

Key Features: Seamless Salesforce integration, Fast onboarding, Automated compliance tracking, Secure data flow

Price: From $50 USD/user/month. Contact AgentSync for particular pricing. Discounts are available for nonprofits.

Rating: 4.76 (17+ reviews) ⭐⭐⭐⭐⭐

Link: AgentSync – Producer & Compliance Management

#4 DaVinci for Salesforce by AMC Technology

Functionality: DaVinci is a robust and adaptable contact center solution that brings flexibility, speed, and control to service teams. Built with over 30 years of customer experience knowledge, it goes beyond basic CTI tools. With real-time Salesforce integration, advanced UI customization, and a rich set of pre-built apps, DaVinci helps organizations streamline workflows, personalize agent experiences, and stay ready to scale.

Real-time Screen Pops: Automatically shows the caller’s information when a call comes in, helping agents personalize service without switching tabs.

CRM-Embedded Toolbar: Agents get direct access to click-to-dial, call transfer, and contextual call controls — all within Salesforce. Controls adapt based on interaction status like hold, transfer, or conference.

Highly Configurable UI: Using the DaVinci Toolkit and Experience Builder, admins can deeply customize the layout and agent experience to match workflow needs and boost productivity.

Hybrid Deployment Options: Whether you use cloud, on-premise, or a hybrid setup, DaVinci fits in. It includes identity and access management, plus strong data protection out of the box.

AI & Analytics Integration: Connects with transcription tools and trains AI models using processed interaction data. Use this for chatbots, predictive analysis, or intelligent routing — all within your existing systems.

Key Features: Real-time screen pops, CRM-embedded toolbar, DaVinci Toolkit, Customizable UI, AI-ready integration

Price: $25.25 USD/user/month. Discounts are available for nonprofits.

Rating: 5 (19+ reviews) ⭐⭐⭐⭐⭐

Link: DaVinci for Salesforce by AMC Technology

#5 Blitzz | Cobrowse, Screenshare, Video Chat, Video Support for Salesforce

Functionality: Blitzz is a remote support solution built for Salesforce that gives service agents a fast, no-download way to see and solve customer issues. With tools like cobrowsing, screensharing, and video chat, support teams can walk customers through problems or inspections in real-time — no matter the device they’re on. It’s especially handy for remote troubleshooting, onboarding, and guided sales.

Instant Remote Access: Agents can launch video support, cobrowse, or screenshare sessions right from a Salesforce record and send an invite via SMS, email, or WhatsApp. Customers don’t need to install anything.

Smart Visual Tools: Agents can zoom in, draw on the screen, use live pointers, and capture high-res images with GPS stamps. These visual tools speed up troubleshooting and improve clarity.

Enterprise-Grade Security: Built on AWS with AES-256-bit encryption and SOC2 Type 2 compliance, Blitzz ensures your data stays protected. You also have the option to store data in your own geo-location.

Cross-Platform Compatibility: Supports both desktop and mobile, Android and iOS, and works within websites or native apps — making it easy to help users wherever they are.

Minimal Setup and Cost: There are no forced upgrades, maintenance fees, or limits on concurrent users. Plus, it comes with 24/7 support and almost no training time required.

Key Features: No-download video support, Live markup tools, Secure cobrowsing, Cross-platform compatibility, Real-time image capture

Price: From $35 USD/user/month. 15-day free trial available. Discounts are available for nonprofits.

Rating: 4.8 (5+ reviews) ⭐⭐⭐⭐⭐

Link: Blitzz | Cobrowse, Screenshare, Video Chat, Video Support for Salesforce

#6 b+s Connects for Cisco Contact Center | omnichannel | CTI | Sales Engagement

Functionality: b+s Connects bridges Salesforce and Cisco Contact Center (CCE and CCX) to give service agents a smooth, efficient working environment. It brings voice, email, chat, and case management into a single Salesforce view, cutting down on wasted time and improving the customer experience. With real-time transcription, Einstein recommendations, and smart routing, this tool supports both fast responses and better outcomes.

Unified Agent Console: All customer interactions, voice, email, and chat, are managed directly inside Salesforce. Agents no longer need to switch tabs, which means faster responses and fewer mistakes.

Flexible Routing Rules: You can define how incoming interactions are routed, helping make sure each customer gets to the right agent the first time. That saves time for everyone.

Real-Time Transcription with AI: The app supports real-time transcription via Webex Contact Center AI (WCCAI), enabling Einstein to offer live suggestions and next best actions based on the conversation.

Salesforce Sales Engagement Integration: Fully compatible with Sales Engagement (High Velocity Sales), allowing support teams to also assist in customer conversion workflows when needed.

Quick Installation: With Lightning setup and no on-premise installation, your team can be up and running quickly. The setup is designed to be simple and straightforward.

Mobile Agent & Supervisor Tools: Support for Cisco Mobile Agent is built-in. Supervisors also get tools to monitor and assist agents when needed, boosting service quality.

Key Features: Omnichannel CTI, Real-time AI transcription, Intelligent routing, Single Salesforce interface, Mobile Agent support

Price: From $32 USD/user/month. Discounts are available for nonprofits.

Rating: 4.92 (36+ reviews) ⭐⭐⭐⭐⭐

Link: b+s Connects for Cisco Contact Center | omnichannel | CTI | Sales Engagement

#7 Cadalys Concierge™

Functionality: Cadalys Concierge™ is a help center built for speed, clarity, and smarter self-service. Designed to improve support across IT, HR, facilities, and more, it uses personalized search and context-aware prompts to guide users toward fast resolution. It works seamlessly with Salesforce Cases and Knowledge, making it a solid choice for service teams aiming to reduce tickets and increase self-service success.

Personalized Search Results: The app prioritizes articles based on views, likes, and freshness, tailoring results to the individual user and providing quick previews without leaving the search screen.

Actionable Suggestions: After searching, users are guided toward the next best step—like submitting a case, making a call, starting a chat, or launching an app. This reduces drop-offs and boosts resolution rates.

Integrated Ticketing: All support needs, across IT, HR, and other departments, are handled in one place. The forms are easy to use, and Chatter is built in for real-time updates and collaboration.

KCS® Methodology: Concierge follows the Knowledge-Centered Support model, turning every solved case into helpful content and continuously improving the knowledge base based on usage and feedback.

Multi-System Integration: Whether you use a single Salesforce org or multiple knowledge and case systems, Concierge can connect them, offering a unified help experience across platforms.

Elegant User Experience: Everything is wrapped in a modern, intuitive interface that makes it easy for customers, employees, and partners to get the help they need, without frustration.

Key Features: Personalized search, Context-based actions, Transparent ticketing, KCS methodology, Multi-system integration

Price: $3 USD/user/month. Discounts are available for nonprofits.

Rating: 5 (7+ reviews) ⭐⭐⭐⭐⭐

Link: Cadalys Concierge™

#8 SERVICE 1 Field Service Management

Functionality: SERVICE 1 is an all-in-one field service management platform tailored for Salesforce users who want to optimize scheduling, dispatching, and on-site performance. Built by German provider GMS Development, it combines AI-powered automation, offline-ready mobile tools, and customer self-service to deliver fast, consistent, and cost-efficient service. With over 120 built-in service objects, it meets most use cases right out of the box while allowing for flexible customization.

Advanced Scheduling Engine®: At the core is the AI-powered scheduling engine that assigns jobs based on skill, availability, and route optimization. It supports real-time reassignments, capacity planning, and automatic rescheduling.

Customer & Partner Portals: SERVICE 1 gives customers and partners 24/7 access to submit and track service requests, schedule appointments, and view status updates, all with seamless Salesforce integration.

Service1 Newton – Smart Assistant: This AI-powered assistant helps automate field processes and supports contextual decision-making, improving both technician efficiency and service quality across devices and environments.

Mobile Field Execution: Technicians use a mobile app with full online/offline functionality to access job details, checklists, contracts, spare parts, and collect digital signatures. It reduces admin tasks and increases first-time fix rates.

Integrated Knowledge Access: Both dispatchers and technicians can pull real-time data from CRM, knowledge bases, and service history, accelerating case handling and improving on-site performance.

Dashboards & Automation: Service1 includes real-time dashboards that show key metrics like service volume, customer satisfaction, cost tracking, and workforce utilization. Automated workflows reduce manual work, cut costs, and improve speed.

Key Features: AI scheduling engine, Newton smart assistant, Customer self-service portal, Offline-ready mobile app, Real-time dashboards, Inventory & contract management

Price: From €97 EUR/user/month. 30-day free trial available. Discounts are available for nonprofits.

Rating: 4.83 (6+ reviews) ⭐⭐⭐⭐⭐

Link: SERVICE 1 Field Service Management

#9 SearchUnify – Unified Cognitive Platform for Salesforce

Functionality: SearchUnify brings AI and machine learning to your Salesforce environment, turning every support interaction into an opportunity for smarter service. It enhances agent productivity, powers community engagement, and helps your team close knowledge gaps, all from within Salesforce. For service teams, it’s especially effective in improving first contact resolution and deflecting unnecessary cases through intelligent self-service.

Agent-Focused Tools: The platform’s Agent Helper provides a unified view of relevant articles, similar cases, and internal expertise. Combined with the Escalation Predictor and KCS Enabler, agents are better equipped to respond quickly and reduce the risk of escalation.

Smarter Self-Service: SearchUnify boosts community-driven support with tools like the Community Helper and Intelligent Chatbot. These AI-powered assistants offer auto-responses based on user sentiment and context, helping users find answers without needing to open a case.

Real-Time Analytics: Teams get access to detailed reports showing how users interact with content, which articles are deflecting cases, and where knowledge gaps exist. These insights can guide both content strategy and process improvements.

Personalized Search: SearchUnify uses machine learning to provide hyper-personalized search results for customers, employees, and partners. It also improves content discovery across all connected digital properties, not just Salesforce.

Easy to Integrate: Built natively for Salesforce, the platform delivers fast time-to-value with dedicated parsers and out-of-the-box compatibility with Service Cloud, Experience Cloud, and Platform.

Key Features: Agent Helper, Escalation Predictor, Personalized Search, Intelligent Chatbot, Real-time Analytics

Price: From $5,000 USD/company/year. Discounts are available for nonprofits.

Rating: 4.7 (10+ reviews) ⭐⭐⭐⭐⭐

Link: SearchUnify – Unified Cognitive Platform for Salesforce

#10 FieldBuddy – your adaptable field service management platform

Functionality: FieldBuddy simplifies and strengthens field service operations for teams using Salesforce. It supports dispatchers, managers, and technicians with real-time planning, smart scheduling, and mobile tools that work even without internet. With a modular design, it adapts easily to your workflow, whether you’re focused on preventive maintenance, on-the-go repairs, or customer transparency.

Service Center Hub: FieldBuddy’s Service Center provides a clear overview of service requests, tasks, and revenue data, giving support teams the visibility needed to manage operations smoothly.

Dispatch Panel: With a centralized dispatch view, managers can assign jobs based on skills, availability, and location. Filters and map customization help track field activity live.

FieldBuddy Swift App: Technicians in the field use the Swift app to manage digital work orders, track parts, check installation history, and log time. It supports automation, digital checklists, and offline use.

Customer Portal: Customers can submit service requests, check the status of ongoing jobs, and get updates 24/7. This reduces support calls and builds transparency into the process.

Salesforce-Native Integration: Built natively on Salesforce, FieldBuddy integrates with Sales Cloud and Service Cloud, and can connect with external tools like Microsoft Dynamics or Exact Online.

Flexible Plans: Whether you’re a small operation or a large service org, you can choose from Starter, Professional, or Enterprise plans, scaling as your business grows.

Key Features: Real-time dispatching, Offline-ready mobile app, Smart scheduling, Customer self-service portal, Salesforce-native integration

Price: From €39 EUR/user/month.

Rating: 4.8 (10+ reviews) ⭐⭐⭐⭐⭐

Link: FieldBuddy – your adaptable field service management platform

#11 Kixie PowerCall & SMS | CTI | Phone System | Call Center | Auto Dialer

Functionality: Kixie brings automated calling and texting features to Salesforce, giving service and sales teams powerful tools to speed up outreach and stay organized. It’s especially useful for call centers that handle high outbound volumes or want to reduce manual logging. Everything from calls to SMS is tracked automatically, so agents can focus more on conversations and less on data entry.

Multi-line Power Dialer: Agents can dial up to 10 numbers at once with the PowerDialer, improving connection rates and reducing downtime between calls.

Voice & SMS Automation: With prebuilt voicemail drops and dynamic SMS templates, agents can send personalized messages quickly, no typing required.

Automatic Logging: Every call, text, voicemail, and outcome is logged in Salesforce, complete with lifetime recordings. This removes the need for manual updates and keeps data accurate.

Local Presence & ConnectionBoost™: Kixie uses local area codes to improve answer rates. Each call automatically displays a familiar number to the recipient.

Call Center Tools: Features like IVRs, ring groups, dynamic routing, and queues give teams full control over both inbound and outbound traffic, improving customer experience.

Key Features: Multi-line PowerDialer, Voicemail drop, SMS templates, Local presence, Call logging

Price: From $35 USD/user/month. Free trial available. Discounts are available for nonprofits.

Rating: 4.64 (14+ reviews) ⭐⭐⭐⭐⭐

Link: Kixie PowerCall & SMS | CTI | Phone System | Call Center | Auto Dialer

#12 FieldAx – Field Service Management(FSM) Software for SMEs

Functionality: FieldAx is a full-featured field service management app built on the Salesforce1 platform. Designed with SMEs in mind, it simplifies the entire field service cycle, from scheduling and dispatch to job tracking and inventory control. FieldAx supports real-time coordination between office and field teams, improving visibility and ensuring technicians arrive equipped and on time.

End-to-End Field Service Lifecycle: FieldAx handles appointment scheduling, job execution, and reporting in one place. This unified approach makes it easier to track job progress and deliver a consistent customer experience.

Real-Time Scheduling & Dispatch: Jobs are automatically assigned based on availability and job requirements. Dispatchers can make quick changes, and field teams get updates instantly.

Mobile Field Execution: With the Salesforce1 mobile app, technicians receive assignments, log hours and expenses, and update job status directly from their devices, online or offline.

Inventory Management: Track inventory across multiple locations, associate parts with jobs, and streamline restocking. This helps boost first-time fix rates and minimize delays due to missing parts.

Salesforce-Native Integration: Because it’s built on Salesforce1, FieldAx integrates easily with Sales Cloud, Service Cloud, and custom Salesforce objects, making it flexible and easy to adapt.

User-Friendly Interface: The app’s intuitive design reduces training time and helps teams hit the ground running.

Key Features: Real-time scheduling, Mobile job tracking, Inventory management, Salesforce1 integration, End-to-end service lifecycle

Price: $35 USD/user/month. 15-day free trial available. Discounts are available for nonprofits.

Rating: 5 (29+ reviews) ⭐⭐⭐⭐⭐

Link: FieldAx – Field Service Management(FSM) Software for SMEs

#13 Oodrive Sign

Functionality: Oodrive Sign offers secure, legally compliant electronic signatures natively inside Salesforce. Designed for industries handling sensitive information, it allows service and sales teams to send, track, and manage signatures directly from records like Opportunities, Accounts, or custom objects—without ever leaving the Salesforce interface. The platform supports all levels of eIDAS-compliant signatures, giving you legal validity across the EU and beyond.

Native Workflow Integration: Trigger the signing process from any Salesforce entity. Define templates, select documents, assign recipients and roles, all directly within the app.

Role-Based Control: Admins can allocate permissions and roles, set limits on the number of signers, and manage templates. This keeps workflows secure and easy to manage, even across larger teams.

Flexible Signing Experience: Documents can be signed from any device. Even offline signatures are supported – they sync automatically once the signer reconnects.

Certified Security Standards: Oodrive is hosted in Europe and complies with ANSSI SecNumCloud, ISO 27001, ISO 27701, and eIDAS regulations. All transactions are encrypted and protected by top-tier infrastructure.

4-Step Setup: The signature process is streamlined, from document and annex selection to assigning recipients and sending. All activity is trackable inside the app.

Key Features: Role-based workflow control, Offline signing support, Full eIDAS compliance, Native Salesforce document handling, Secure hosting in Europe

Price: From €11.9 EUR/user/month.

Rating: 5 (11+ reviews) ⭐⭐⭐⭐⭐

Link: Oodrive Sign

#14 Pendula Customer Engagement & Workflow Automation Platform

Functionality: Pendula transforms how Salesforce users engage with customers by blending real-time automation, AI, and omnichannel messaging into a single, intuitive platform. It’s especially useful for service and marketing teams that want to automate processes, personalize communication at scale, and keep the conversation going across SMS, email, WhatsApp, and more.

Experience & Workflow Studio: Build and manage customer journeys using a drag-and-drop interface. Trigger flows based on Salesforce record changes and personalize each step using CRM data.

Omnichannel Communication: Reach customers where they are: SMS, email, RCS, or WhatsApp – all integrated seamlessly. Pendula supports rich media, two-way conversations, and personalized follow-ups to make each message count.

Real-Time Segmentation: Create dynamic audience segments based on behavior, recency, or response. Instantly act on live data to identify engaged customers or those at risk of churn.

AI-Powered Personalization: From natural language prompts to sentiment analysis, Pendula’s AI tools help tailor interactions in real time. It helps boost satisfaction by guiding customers down the right path based on their behavior or preferences.

Seamless Salesforce Integration: Update Salesforce records based on customer replies, sync data in real-time, and view complete conversation histories on each contact, case, or opportunity.

No Code, No Hassle: Built for CX and marketing teams, Pendula doesn’t require developer support. You get full control to edit or stop live journeys without interrupting the customer experience.

Key Features: Omnichannel engagement, AI decisioning, Drag-and-drop workflow builder, Real-time segmentation, Two-way SMS & email

Price: From $9 USD/user/month. Contact for particular pricing. Discounts are available for nonprofits.

Rating: 4.87 (15+ reviews) ⭐⭐⭐⭐⭐

Link: Pendula Customer Engagement & Workflow Automation Platform

These applications, also as Salesforce Value Analytics, serve to significantly enhance the capabilities of organizations to handle various aspects of customer service directly within their Salesforce environment, offering both efficiency and scalability.

Wrapping-up: Finding the Top Customer Support Salesforce Apps for Your Business

As we progress through 2025, the landscape of customer service Salesforce apps is dramatically enhancing how businesses connect with their clientele. These applications, prominently featured on the customer service AppExchange, are important in tailoring interactions to meet individual customer needs, thereby elevating both satisfaction and loyalty.

Here’s a quick recap of the top customer service Salesforce apps of 2025. Each one handpicked for its practical value, innovation, and impact on service operations:

1. E-Signatures for Salesforce | Salesforce Digital Signatures
   A secure, no-code e-signature solution built for Salesforce users. Collect signatures, automate document flows, and stay compliant with industry regulations.
2. Astonous | Multi-Carrier Shipping App – FedEx, UPS, USPS, DHL, and more
   Create labels, schedule pickups, and track shipments across carriers—all directly within Salesforce. Ideal for teams managing returns and delivery updates.
3. AgentSync – Producer & Compliance Management
   A compliance automation tool tailored for insurance service teams. Streamlines onboarding, licensing, and regulatory tracking right inside Salesforce.
4. DaVinci for Salesforce by AMC Technology
   A powerful CTI platform with embedded agent tools, call controls, and AI-powered features. Helps support teams boost speed and personalize every interaction.
5. Blitzz | Cobrowse, Screenshare, Video Chat, Video Support for Salesforce
   Remote visual support without downloads. Agents can guide customers through issues in real time using co-browsing, video chat, and image markups.
6. b+s Connects for Cisco Contact Center | omnichannel | CTI | Sales Engagement
   Seamlessly blends Cisco Contact Center with Salesforce. Offers real-time transcription, smart routing, and agent tools in a single interface.
7. Cadalys Concierge™
   An elegant help center that combines personalized search, smart suggestions, and intuitive ticketing. Built for teams using Salesforce Knowledge and Cases.
8. SERVICE 1 Field Service Management
   An all-in-one field service platform with smart scheduling, AI assistants, and offline mobile support. Great for companies managing technicians and logistics.
9. SearchUnify – Unified Cognitive Platform for Salesforce
   Uses AI to improve support operations with intelligent search, chatbot tools, and personalized recommendations. Helps reduce tickets and improve self-service.
10. FieldBuddy – your adaptable field service management platform
    Field service made simple with mobile apps, customer portals, and smart scheduling. Built natively on Salesforce and easy to customize.
11. Kixie PowerCall & SMS | CTI | Phone System | Call Center | Auto Dialer
    A complete phone and SMS platform for high-volume call centers. Includes auto-dialing, local presence, voicemail drops, and detailed Salesforce logging.
12. FieldAx – Field Service Management (FSM) Software for SMEs
    Field service operations in a single app—real-time dispatching, inventory tracking, and mobile job management designed for small and medium-sized teams.
13. Oodrive Sign
    European-hosted e-signature platform with full eIDAS and GDPR compliance. Works natively in Salesforce and supports role-based controls and offline signing.
14. Pendula Customer Engagement & Workflow Automation Platform
    Omnichannel communication and AI-driven customer journeys in one place. Supports SMS, email, and WhatsApp, with full Salesforce data integration.

From flexible field service platforms like FieldBuddy, SERVICE 1, and FieldAx, to support solutions like DaVinci, Blitzz, and Kixie, this year’s tools bring smarter, faster ways to solve problems across different service environments. Whether you’re dealing with complex dispatch logistics, omnichannel communication, or the need for secure document workflows with Oodrive Sign, the current set of customer support Salesforce apps covers a wide range of use cases.

Focusing on security, the customer support Salesforce solutions underscore a commitment to data integrity, winning customer trust by safeguarding personal information. This security is a cornerstone of the Salesforce apps for customer service, reflecting the importance of transparency and ethical data management.

The efficiency brought by these customer service Salesforce solutions allows companies to respond faster and more effectively, thanks to AI-driven automation and intuitive interfaces. This shift not only boosts the productivity of customer support teams but also enhances their ability to handle complex queries, marking a significant improvement in the quality of customer interactions.

In essence, the suite of customer support Salesforce apps and Salesforce solutions for customer service are not merely tools but vital components that are reshaping the future of customer relations. But don’t forget about standard tools from Salesforce for customer service. You can easily create a KPI for customer service call center using Salesforce Standard features. They exemplify a model where technology, ethics, and customer-centric strategies converge to set new benchmarks in service excellence, ensuring that every customer interaction is both impactful and meaningful.