IDnow
Built for Security. Loved by People.
Connect with This Employer:About the Company
Innovation means solving challenges that haven’t yet emerged but will shape the future. Strengthening security in a connected world has been the goal from the start. Identity verification SaaS solutions support businesses in making reliable decisions instantly. These secure tools help prevent fraud, identity theft, and forgery while improving customer retention and conversion rates. Compliance is not just a regulatory requirement—it also reduces business risks and enhances efficiency in onboarding. Regulations and business needs change constantly, requiring adaptability. Close collaboration with industry regulators ensures solutions align with multi-jurisdictional KYC (“Know Your Customer”) standards. This allows for processing various identity documents and supporting businesses across global markets.
About the Role
A Salesforce Administrator is needed to manage, refine, and improve the Salesforce environment. This role goes beyond handling user requests, requiring strategic thinking and a proactive approach to optimizing processes. The position operates in an agile environment (Kanban for service requests) and involves working closely with the Salesforce Product Owner and Senior Technical Lead.
Key Responsibilities
- Configure and maintain Salesforce (fields, page layouts, record types, list views, validation rules, templates, automations, etc.), ensuring proper documentation
- Manage user accounts, roles, profiles, and permission sets
- Maintain security settings, access controls, and role hierarchy
- Oversee data imports/exports while ensuring accuracy and consistency
- Implement proactive data governance strategies
- Gather reporting requirements and develop optimized reports and dashboards
- Identify system inefficiencies and propose improvements
- Stay up to date with Salesforce releases and assess relevant new features
Preferred Experience
- 3+ years of Salesforce Administration experience (mid-to-senior level)
- Strong expertise in Salesforce configuration
- Salesforce Administrator Certification (mandatory)
- Salesforce Certified Advanced Administrator or equivalent experience (preferred)
- Experience with Service Cloud and Sales Cloud
- Knowledge of data management best practices
- Proficiency in reporting and dashboard creation
- Strong problem-solving skills and attention to detail
- Fluent in English (German is a plus)
Perks & Benefits
- Health & Wellbeing: Full access to Nilo.Health, including 1-on-1 sessions
- Learning & Growth: Free access to Udemy for professional development
- Flexible Work: Hybrid setup with remote work options and workation opportunities
- Supportive Culture: A feedback-driven environment built on respect and integrity
- Work Essentials: Equipment support and flexible working hours
- Special Leave: Paid leave for specific occasions
- Location-Based Benefits