Black Hills Federal Credit Union
A local, member-owned, not-for-profit, financial cooperative, working to Improve Lives.
Connect with This Employer:About the Company
Black Hills Federal Credit Union is built on the long-standing philosophy of people helping people. A commitment to fairness, inclusion, and financial well-being drives every interaction. Through a cooperative structure, members support one another in achieving their financial goals. New employees receive comprehensive training and ongoing development opportunities, ensuring they have the tools to succeed, regardless of prior financial industry experience.
About the Role
The Salesforce Administrator is responsible for managing Salesforce applications to support daily operations and long-term goals. This role involves system analysis, design, testing, implementation, and maintenance while working closely with business teams, IT personnel, and external vendors.
Responsibilities
- Oversee daily administration of Salesforce applications
- Analyze system needs and implement solutions that improve efficiency
- Collaborate with teams to gather requirements and identify opportunities for improvement
- Maintain documentation, including technical specifications and training materials
- Monitor system performance, security, and compliance with industry regulations
- Troubleshoot and resolve system issues
- Contribute to project planning, risk assessment, and resource management
- Ensure system settings and security standards align with company policies
Skills & Knowledge
- Experience with system integration, technology solutions, and project coordination
- Understanding of financial services, regulations, and operational processes
- Strong analytical skills for troubleshooting and optimizing system functionality
- Ability to communicate technical concepts to non-technical stakeholders
- Strong organizational skills with the ability to manage multiple priorities
Qualifications
Education & Experience:
- Bachelor’s degree in Business, Computer Science, or Information Systems (preferred)
- At least three years of experience in technology implementation and team coordination
- Familiarity with application development methodologies (Agile, Scrum, or Waterfall) is a plus
Work Conditions
- Remote work eligibility based on assessment
- Hybrid work option available in approved locations
- Occasional travel to branch locations or community events may be required
- Ability to work extended hours if needed