Gallagher Bassett
Helping people and companies prevent, manage and overcome the impact of risk
Connect with This Employer:About the Company
Gallagher Bassett is a leading provider of claims and risk management services, helping businesses and individuals navigate and mitigate risks effectively. With a strong focus on quality and innovation, the company delivers claims management, consulting, and technical services tailored to various industries. As the pioneer of the Third-Party Claims Administrator (TPA) model, Gallagher Bassett has set industry standards for customer service, efficiency, and technology-driven solutions. Operations span across the United States, Australia, and the United Kingdom, combining global resources with local market expertise to provide effective solutions. Backed by a network of skilled professionals and advanced technology, Gallagher Bassett remains committed to delivering results that matter.
About the Role
This position involves using technology to improve business processes. Reporting to the Manager of CRM Strategy, the Salesforce Lead Administrator will take charge of system enhancements, user engagement, and process improvements.
Key Responsibilities
- Serve as the primary Salesforce Administrator for a system with 700+ users.
- Assist other administrators with user account management, reports, dashboards, workflows, and routine system tasks.
- Work closely with senior team members to translate business needs into Salesforce solutions.
- Provide training for new users and help improve Salesforce adoption across the organization.
- Act as the point of contact between users and development teams.
- Collaborate with stakeholders to define system requirements and enhance business processes.
- Manage product and pricebook data within the platform.
- Oversee user and license management, including setup, deactivation, permissions, profiles, and security settings.
- Configure Flows, assignment rules, approval processes, record types, page layouts, dashboards, and reports.
- Identify opportunities for system enhancements and process improvements.
Qualifications and Skills
Required:
- Minimum of two years of Salesforce administration experience.
- Salesforce.com Admin (ADM201 and ADM211) certification preferred.
- Experience developing new processes and increasing user engagement with Salesforce.
- Strong understanding of Salesforce capabilities, including custom objects, workflows, reports, and dashboards.
- Familiarity with Salesforce best practices, system configurations, and data management.
- Track record of successfully leading and completing projects.
- Ability to translate business requirements into practical solutions.
- Strong project management skills and ability to prioritize multiple requests.
Key Skills:
- Ability to meet deadlines and handle multiple tasks at once.
- Strong analytical and problem-solving abilities.
- Excellent verbal and written communication skills, with the ability to interact effectively at all organizational levels.
- Experience assessing how system changes affect connected applications and processes.
- A proactive approach to troubleshooting and resolving system issues.
- Ability to introduce solutions that improve efficiency and user experience.
Compensation & Benefits
A competitive salary and comprehensive benefits package are offered, including:
- Medical, dental, and vision plans starting from day one.
- Life and accident insurance.
- 401(K) and Roth options.
- Health Savings Accounts (HSA) and Flexible Spending Accounts (FSA).
- Educational expense reimbursement.
- Paid parental leave.
Additional benefits include:
- Digital mental health services (Talkspace).
- Flexible work hours (varies by location and role).
- Training and career development programs.
- Gallagher Thrive program for health and wellness.
- Charitable matching gift program.